tech support people inevitably get the brunt of frustration unloaded by many disgruntled customers (whether it has anything to do with tech support or not). i have to say, though, i have always said it is incredibly important to be nice to two people in your workplace: 1) the person who signs your check and, 2) the network administrator. these are the two people who can SERIOUSLY mess your life up. don’t believe me? ask the mayor of san francisco.
now would be a good time to remind your network admin how much you appreciate his or her work.
