{"id":3749,"date":"2006-09-20T14:57:21","date_gmt":"2006-09-20T22:57:21","guid":{"rendered":"http:\/\/www.spynotebook.org\/chip\/wordpress\/?p=3749"},"modified":"2006-09-20T14:57:21","modified_gmt":"2006-09-20T22:57:21","slug":"grr-3","status":"publish","type":"post","link":"https:\/\/spynotebook.org\/chip\/2006\/09\/20\/grr-3\/","title":{"rendered":"Grr"},"content":{"rendered":"

OK. I work in tech support. I have for a very long time. I just talked to a JERK on the phone.<\/p>\n

I called twice today about a small hand held scanner (pen for scanning textbooks for the student to have the text read to them or lookup words in dictionary) and asked a fairly basic question about the software. David was pretty short with me but I understood. I told him honestly that this stuff had been dropped off on my desk and knew little about it. Usually, tech guys understand the situation I am in and are helpful. David wasn’t.<\/p>\n

He answered my question (I had to hold down ESC while powering up to get the right options). So, I have to call back because the next step in the software kept crashing.<\/p>\n

Me: Hi, I talked to you earlier today about this pen.
\nDavid: Yes.
\nMe: I have software on a USB drive that they gave me to install.
\nDavid: WHO gave you software?
\nMe: They lost the CD and downloaded software from the website. I need to install the Spanish dictionary but it doesn’t work.
\nDavid: You are going to have to send it all to me and I will install it. I don’t know what all they have done to mess it up.
\nMe: Isn’t there a document on the web that can explain the process of installing this?
\nDavid: I can think of no such DOCUMENT.
\nMe: Is there software ….
\nDavid (loudly and rudely): Sir, could you please not talk? I am trying to concentrate here to give you an answer!<\/p>\n

He then points me to a place on the web (huh) with software to download. He starts to explain in great detail about downloading and double-clicking. I do what he says.<\/p>\n

So, now I have the new software, you know the kicker?<\/p>\n

STILL DOESN’T WORK.<\/p>\n

Now what do I do. David and I are in a fight so I am not crawling back to him.<\/p>\n

Just saying, telling the customer not to talk is not really # 1 on the customer service checklist.<\/p>\n","protected":false},"excerpt":{"rendered":"

OK. I work in tech support. I have for a very long time. I just talked to a JERK on the phone. I called twice today about a small hand held scanner (pen for scanning textbooks for the student to … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-3749","post","type-post","status-publish","format-standard","hentry","category-life"],"_links":{"self":[{"href":"https:\/\/spynotebook.org\/chip\/wp-json\/wp\/v2\/posts\/3749","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spynotebook.org\/chip\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/spynotebook.org\/chip\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/spynotebook.org\/chip\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/spynotebook.org\/chip\/wp-json\/wp\/v2\/comments?post=3749"}],"version-history":[{"count":0,"href":"https:\/\/spynotebook.org\/chip\/wp-json\/wp\/v2\/posts\/3749\/revisions"}],"wp:attachment":[{"href":"https:\/\/spynotebook.org\/chip\/wp-json\/wp\/v2\/media?parent=3749"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/spynotebook.org\/chip\/wp-json\/wp\/v2\/categories?post=3749"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/spynotebook.org\/chip\/wp-json\/wp\/v2\/tags?post=3749"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}